Jumpi

JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED Privacy Policy

Introduction

Welcome to JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED, your innovative and user-friendly app designed to elevate your driving experience to a whole new level. This app makes it easy for you to move around with different types of rides. The procedures that we follow to collect, use, and secure your personal information when you use our app are explained in this privacy policy. At Jumpi Technologies, the protection of your privacy and the security of your data is our first priority. This policy applies to all users of the JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED app, regardless of their location.

Overview

Our Privacy Policy applies to all users in Pakistan of JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED ("you," "your") – drivers and riders – who engage with our services and interact with our website and mobile app. At JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED, we strongly value transparency. Therefore, this policy has been carefully crafted to offer you a comprehensive insight into how we manage your data and prioritize your privacy.

By using JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED, you agree to the practices described in this policy. This privacy policy explains how JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED collects your Data, where is your Data going, and how we protect your personal information while you are using our app.

At JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED, we deeply value the privacy of our users and prioritize the security of your data. We encourage you to carefully review this policy to gain a clear understanding of how we handle your data. This will empower you to make well-informed decisions while using our app.

While using our services you confirm that you have read this privacy policy and understand users’ terms and conditions.

Scope

Riders: Individuals who use JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED transportation services.
Drivers: Individuals who provide transportation services to riders.

Please note that our partners, who offer you various services, may also have access to your information.

Data Collection

Our app employs various methods to collect data. When you create an account, we collect your personal information provided by you. Additionally, we gather electronic data such as hardware and cookies.

To us, the privacy of children is of utmost importance. We are committed to not knowingly collecting any personal information from them. If, by any chance, such information is received, JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED promptly deletes it.

Therefore, you can be confident that your data is kept safe and secure on our servers, ensuring the highest level of protection and confidentiality.

Who collects the data? How and when is the data collected?

The data collected by JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED is gathered by the app's developers.

Personal information

When you use the JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED app, certain information is automatically collected as you interact with the platform. Jumpi Technologies gets this information directly from users. This comprises the information you provide while getting registered on our privacy policy, including your

name,
email address
contact details
profile picture, and
payment information

We use this data to manage your account and provide services.

Device Information

Additionally, the app may collect technical information about your device, such as the

device model
operating system version
unique device identifiers and
mobile network information

Images and videos

We can ask for your images and video for verifying your identities. We can use your government-issued verification such as a driver’s license or identity card.

Device location data to get your residential address

The app may also request access to your device's location data to provide location-based features, such as navigation and route optimization. This data is collected when you enable location services on your device and use the app's navigation functionalities.

Protecting your privacy and data security

Jumpi Technologies values user privacy and is committed to being transparent about data-sharing practices. In some instances, Jumpi Technologies may seek access to users' contact list information to enhance the app's functionality and facilitate seamless communication between riders and drivers. The collection and usage of contact list information are fully disclosed in the app's Privacy Policy in Play Console and are solely for app-related purposes.

In the "Data Collection" section of our Privacy Policy users can find more details about this data usage. At Jumpi Technologies, we prioritize the security and privacy of our users' data therefore we take all necessary measures to protect it from unauthorized access or disclosure.

b. Where is the data collected?

Data Collection and Storage

The data collected by JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED is stored securely on servers operated by Jumpi Technologies. Depending on the company's infrastructure and service providers, the servers for data collecting may be situated in different jurisdictions. It is essential to note that JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED is committed to complying with applicable data protection laws. Regardless of the physical location of servers, the app ensures that your data is handled responsibly and securely.

Security Measures

Ensuring the security and privacy of your personal information and data is our top priority. Access to this data is restricted to only those staff members whose professional tasks require its assessment. Furthermore, we provide regular training sessions to ensure our staff is fully prepared to handle and protect users' data responsibly. You can trust that we take all necessary precautions to ensure the safety and security of your information.

In some cases, JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED may utilize third-party service providers to assist in data processing and storage. Nevertheless, any sharing of data adheres strictly to confidentiality and data protection agreements.

c. Where is the data going?

Integration with External Apps and Services

JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED may receive data from other external apps or services connected or integrated with its platform. This data transfer occurs following the privacy policies of those third-party apps or services. For instance, if users utilize Google Maps for navigation, their residential address may be shared with Google to facilitate the service.

Government Compliance and Dispute Resolution

In certain cases to stop crimes, we may share your data with government authorities in line with anti-money laundering efforts or in response to legitimate government requests aimed at preventing crimes. Additionally, if any disputes or problems arise your data may be utilized to address any complaints or disputes.

Personalization and Marketing

To enhance user experience, we might use your data in specific instances to create personalized advertisements and marketing campaigns that align with your preferences and behavior. This approach ensures a more customized and relevant experience tailored to your needs. The company can deliver relevant and personalized promotional content, offers, and recommendations to users, enhancing user engagement.

This helps JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED to offer a more seamless and comprehensive service by utilizing relevant data from external sources while ensuring that user privacy is protected and all data handling practices are in line with the applicable privacy policies.

Seamless Communication in Transport Services

The data provided by the users enables seamless communication while utilizing transport services. For instance, drivers can contact you to inquire about your location or other essential information for pick-up. Similarly, riders can use the driver's information to easily reach them without any inconvenience.

In other words, if JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED has integrated with other apps or services (such as payment gateways, navigation tools, or social media platforms), it may receive certain data from these integrated sources. However, JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED will handle this data in accordance with its own Privacy Policy and will also adhere to the privacy policies of the third-party apps or services from which the data is received.

d. What is in place to provide data protection?

JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED takes data protection seriously and implements various security measures to safeguard your personal information. These measures include, but are not limited to:

Encryption: JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED employs industry-standard encryption protocols to protect data transmitted between your device and the app's servers. This helps ensure that sensitive information remains secure and cannot be easily intercepted by unauthorized parties.

Secure Data Storage: Your data is stored in secure databases protected by robust security measures, which restrict unauthorized access and maintain data integrity.

Access Controls: JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED limits access to your personal data to authorized personnel only, such as employees or service providers who require access to perform specific tasks related to app development, support, or maintenance.

Regular Security Audits: JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED undergoes regular security audits and assessments to identify and address potential vulnerabilities proactively.

Compliance with Data Protection Regulations: JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED adheres to relevant data protection laws and regulations to ensure that your data is handled in accordance with applicable legal requirements.
Anonymization and Aggregation: In some cases, certain data may be anonymized or aggregated to further protect individual privacy while still allowing Jumpi Technologies to analyze trends and improve the app's functionality.

Data transpiration: JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED provide their users with a clear and easily understandable privacy policy. This policy outlines data usage, sharing, and other terms and conditions.

Deletion of unnecessary and mistakenly entered data: JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED allows their users to delete or change their data that was entered mistakenly. User can update their personal information. After some time if there is no need for this data and the purpose of this data is completed our company deletes all that data.

While JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED implements these data protection measures, it is essential for users to take steps to protect their own data as well. This includes

using strong passwords,
keeping their app and device software up to date,
and avoid sharing sensitive information with unauthorized parties.

By implementing strong data protection measures and being transparent about data collection practices, JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED aims to provide a secure and privacy-conscious experience for its users.

Collection and uses

How is each data collected?

a. Collection

At JUMPI Technologies, we collect data depending on the services you use, and the data collected can be different for riders and drivers. Here we disclose our data collection procedure.

Customers entering data

When users sign up and create accounts on Jumpi Technologies, they willingly provide personal information. This data includes their name, email address, password, contact details, payment information, and additional profile details like images for identification and residential address. To create user accounts and provide personalized services, we need to collect this information, ensuring unique user identities and catering to individual preferences and needs.

Children’s Privacy

Jumpi Technologies is dedicated to safeguarding children's online privacy. Children under the age of 13 are not intended for our services, and we do not knowingly collect personal information from them. If we discover that we unintentionally collected information from a kid under 13, we will take immediate action to remove the data from our databases.

Age verification process

To make sure that our users are of legal age to access our services, we also employ an age verification method. During the registration process in Jumpi Technologies our company may request users to provide information about their age like date of birth. We implement this process to comply with Children’s privacy laws.

Please notify us at Drivepk@jumpi.app if you suspect that we may have obtained personal information from a kid under 13 without a verifiable parental agreement. We will take the necessary action right away.

Parental rights for buying rides for their child

If a parent or guardian wants to buy a ride for their child under the age of 13 the company will receive this child's information indirectly. By providing proof of being a parent or guardian of their child, they can enter the child’s information to book a ride. These proofs are the

parents' identity card and
child's government-issued documents.

Drivers entering data

Jumpi Technologies serves both drivers and passengers. A driving license and other official documents are to be presented by the drivers in order to sign up. Drivers also have the choice, to provide detailed information about their driving styles and car information. Sharing personal information such as your gender, age, residence, and official papers is another step in the sign-up process.

Additionally, they will deliver pictures and videos for identification confirmation. A detailed background check on all new hires is a must so as to safeguard information on any criminal records. Sharing this information enables us to personalize the app experience for drivers. This allows us to optimize routes, provide customized navigation instructions, and gain insights into their driving patterns.

Data generated during app use

When you use the Jumpi Technologies app, different types of data are automatically generated and collected. The model and operating system version of your device are among the technical information we gather. The collected data is also used and continually updated to keep a check on how the distance is covered on the selected path and on which speed

Rider’s location data through their device: While using our service, riders authorize our company to collect location data. If any rider prefers not to provide this information, they can manually enter their pick-up address instead.
Driver's location data via devices: When drivers interact with our company, we collect their location information through their mobile devices, but this data is only gathered when the Jumpi app is running in the foreground.
Data Collection during Service Usage and Communication: We gather communication data pertaining to phone calls and text messages when users connect with the Jumpi app. This data enables us to provide efficient user and driver communication, enabling smooth coordination throughout pick-up and drop-off. Additionally, it enables us to respond to any questions or issues consumers might have while utilizing our services.

We also aim to be open and honest about our processes with our users. We thus notify users that our program could record their phone calls. This recording tool allows us to monitor and examine user and driver interactions for training and support reasons, which helps us enhance the quality of our services. It also helps with conflict resolution and assuring adherence to our rules and standards.

Other sources like 3rd party apps

Entities you contract with to pay for Jumpi services are referred to as third parties. Jumpi Technologies may interface with outside applications or services to enhance its offerings. When you use Jumpi services and make payments, these reputable third-party payment providers, including payment gateways and financial institutions, guarantee secure payment transactions. The app could provide new features and functionalities as a result of this connectivity. When users pay for Jumpi services, their financial details, such as credit card numbers, bank account numbers, or other payment credentials, may be securely transmitted to these third parties for payment processing. In certain circumstances, pertinent data may be sent to Jumpi Technologies by these outside sources, ensuring that data exchange complies with user permission and data protection laws.

Any other way data is collected

Jumpi Technologies may utilize feedback forms, surveys, or other means of user engagement to collect additional data voluntarily provided by customers. We utilize customer timing and duration of engagement with our app during their use of our services.

b. How do we use data?

The data collected is used for different purposes. Their usage is described below.

Improve services

To provide the best possible user experience, JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED constantly enhances its offerings. We gather information and reviews from users to improve the service. Users' preferences, app usage habits, time spent using our app, and feedback are just a few of the user-provided data that we gather from them. This data helps us determine which services are the best and which need to be improved. The services provided by Jumpi Technologies are always being improved thanks to these bits of information. By examining this data, the app can add new features that better meet user needs. Our software uses user data to improve its navigation and routing algorithms and highlight areas for improvement.

Safety and security

Jumpi Technologies, safety, and security for both drivers and passengers as it is our top priority. To make driving safer and more secure, we use location data and other app-generated information. Real-time navigation, traffic updates, and route optimization are some of the ways we reduce potential risks during journeys, creating a safer driving environment.

Customer support/Identity verification

The data collected during the app's usage allows Jumpi Technologies to offer personalized customer support. User information helps address queries, troubleshoot issues, and resolve concerns efficiently. In order to safeguard user accounts from unwanted access, we may also utilize user data for identity verification.

Research and Development

At our app (Jumpi Technologies). The information collected has a big impact on how well we can understand our consumer behavior. This important data directs us as we develop new features and make enhancements to the driving experience. Our aim is to provide our valued consumers with an extraordinary driving experience.

Communication

JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED collects user data to establish effective communication channels with its users. Through user data, the app can send relevant notifications, updates, and service announcements. To keep users informed about app improvements, new features, and important updates related to their accounts these communications play a vital role.

Legal reasons

We may utilize data for things like fulfilling our legal duties, resolving legal disputes, and respecting our terms of service. Defending the rights and privacy of all our app users is our high priority which will not be ignored.

Other non-commercial uses like surveys, etc.

Like other digital apps, Jumpi Technologies values the comments and opinions of its users. The information we learn about users through surveys and comments is only utilized for non-commercial reasons. Aiming to gauge customer satisfaction and gain insights into users' preferences and pain points the information obtained through these surveys and comments is used for market research. We can continually improve our services and ensure they align with the evolving demands of our user base with this value able information

Third-Party Technologies and Cookies in Jumpi Technologies: Enhancing User Experience and Understanding User Behavior

In the ever-evolving landscape of digital applications, third-party technologies and cookies have become essential tools for delivering personalized experiences and gaining valuable insights into user behavior. Jumpi Technologies, the innovative driving app, employs these technologies to enhance user experience, provide authentication mechanisms, and study user behavior in a privacy-conscious manner. This comprehensive analysis explores the reasons behind their usage in Jumpi technologies and how they contribute to a seamless and personalized driving experience.

What are Third-Party Technologies and Cookies

Before delving into the specific reasons behind their usage, let us first understand what third-party technologies and cookies entail.

Third-Party Technologies

Third-party technologies refer to external tools and services integrated into an application by developers to extend functionalities beyond the app's core capabilities. These technologies are typically provided by external service providers and offer specialized features or services that enhance the functionalities, gather analytics, the app's overall performance, and user experience.

Cookies

Cookies are small pieces of data stored on a user's device by a website or app while they are browsing. These data files enable the app to track user interactions and provide personalized content, among other functions. Jumpi Technologies analyze site traffic, trends, and popularity of the content with the use of cookies. These Cookies help our website to deliver and measure the effectiveness of advertising campaigns. All these different uses have different types of cookies like functional cookies, Analytic cookies, performance cookies, and strictly needed cookies. These cookies remain on your device for different periods according to their types.

Why are Third-Party Technologies and Cookies used in Jumpi Technologies?

Jumpi Technologies incorporates third-party technologies and cookies for various reasons, all centered around improving the driving experience, enhancing user engagement, and better understanding user behavior. Below are the primary purposes for their usage:

Authentication

By leveraging third-party technologies Jump Technologies provide a seamless and secure user authentication process. Allowing its users to sign in easily using their preferred authentication methods, such as social media logins or Single Sign-On (SSO) solutions these technologies provide robust and efficient identity verification mechanisms. By simplifying the login process, Jumpi Technology aims to reduce barriers and enhance user convenience, ultimately leading to increased user satisfaction and improved retention rates.

Advanced Authentication Mechanisms: This advanced authentication helps to avoid unauthorized access
Secure Authentication Protocols: This ensures the secure transmission of sensitive information between users devices and our app platform
Dedicated Security Expertise: It helps to make sure that our authentication processes adhere to the highest security standards.
Risk-Based Authentication: This authentication helps us to prevent fraudulent activities to access user accounts.

Preferences

Cookies play a vital role in capturing and remembering user preferences. When users interact with the app, cookies store specific settings and preferences selected by the user. These settings and preferences are preferred driving routes, favorite destinations, and communication preferences. This preference allows the app to personalize the driving experience for each user, tailoring navigation instructions, route recommendations, and other features based on individual preferences.

Studying User Behavior

To gain a user-centric app experience Studying user behavior is a fundamental aspect of Jumpi Technologies. For this purpose, third-party technologies and cookies allow us to get information that will help us. Jumpi technologies can collect anonymized and aggregated data about user interactions with the app by integrating analytics tools and tracking cookies. This data includes the pages visited, buttons clicked, time spent on different sections, and other app usage metrics. Such analytics provide valuable information about how users engage with the app, enabling the development team to identify areas for improvement. After studying users' behavior we improve functions such as data-driven decision-making, bug detection, personalization, and performance.

Personalization and Customization

Third-party technologies and cookies empower Jumpi Technologies to offer personalized and customized content and services to its users. By understanding user preferences, app usage history, and interaction patterns, the app can deliver tailored content, relevant advertisements, and promotions that align with each user's interests and needs. This personalized approach increases user engagement, loyalty, and overall satisfaction with the app.

Performance and Stability

Third-party technologies often include tools and services that improve the app's performance and stability. These technologies might include Content Delivery Networks (CDNs) that optimize data delivery, caching systems that reduce load times, or error monitoring services that help identify and resolve app issues promptly. Such enhancements contribute to a smooth and reliable driving experience for users.

Social Media Integration

Jumpi Technologies may integrate with various social media platforms through third-party technologies, enabling users to share their experiences, achievements, and journey details with their social networks seamlessly. This social media integration enhances user engagement and fosters a sense of community among app users.

Location Services

Jumpi Technologies might integrate third-party location services or map providers to provide accurate and real-time location-based services.

Payment process

Third-party payment processors may be utilized by Jumpi Technologies to handle secure and efficient payment transactions between passengers and drivers.

Ensuring Privacy and Data Protection

While third-party technologies and cookies offer numerous benefits, Jumpi Technologies is committed to ensuring user privacy and data protection. The app adheres to strict data protection regulations and implements various measures to safeguard user information:

Consent and Opt-out Options

Jumpi Technologies ensures that users provide consent for the usage of cookies and third-party technologies. The app displays clear and transparent cookie consent notices, allowing users to opt in or opt out of specific data collection and tracking activities.

Data Encryption

Sensitive user data, such as login credentials, is encrypted to prevent unauthorized access and protect it from potential security breaches.

Data Retention Policies

Jumpi Technologies follows data retention policies that define the duration for which data is stored. The app retains data only for as long as it is necessary for the stated purposes and in compliance with applicable laws and regulations.

Secure Data Transfer

When data is transferred between Jumpi Technologies and third-party service providers, secure communication protocols, such as HTTPS, are used to encrypt data during transmission, reducing the risk of interception by unauthorized entities.

Transparency and choice

Jumpi Technologies allows its users to access and review the privacy policy before using the app, and obtain explicit consent for data collection and processing activities. Users can request to access their data and can make changes. Our users can request to delete their data.

Regular Data Audits

Jumpi Technologies also conduct periodic data audits to ensure compliance with privacy policies and legal requirements.

Data Minimization

Jumpi Technologies avoid unnecessary data collection and ensure that any collected data is relevant to the app's functionality. We only collect the minimum amount of data necessary to provide the services.

d. Links to third-party sides

For the convenience of users, JUMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED may provide connections to third-party websites or services. These links are only offered for the convenience of the users. You should be aware that clicking on these links may take you to external applications or websites, and JUMPI TECHNOLOGIES is not liable for their content or their data privacy policies. Users are urged to proceed with caution and after carefully reading the privacy policies of any websites or apps that are linked.

Data Sharing and Disclosure in Jumpi Technologies: Ensuring Privacy and Transparency

Jumpi Technologies, as a responsible driving app, values user privacy and is committed to transparent data-sharing practices.

Data sharing and disclosure refer to the process of providing access to specific user information to relevant parties for legitimate purposes. Data sharing is necessary for the

the smooth functioning of the app
ensuring passenger-driver matching
personalized experiences
compliance with legal obligations

Below we outline who gets to see what data is in Jumpi Technologies and how the app ensures data privacy and security in various sharing scenarios.

Who gets to see data?

In Jumpi Technologies, data sharing occurs when necessary to facilitate rides, personalize services, conduct background checks, process payments, comply with legal requirements, and improve the overall user experience.

Riders’ Data Gets Shared with Drivers When Necessary

To facilitate our riders with a seamless journey Jumpi Technologies operates on a ride-sharing model where riders' data is shared with drivers. When a rider requests a ride through the app his essential information is shared with the driver assigned to the ride. This information includes the rider's name, images, pickup and drop-off location. This sharing allows drivers to navigate to the pickup point, verify the rider's identity, and safely transport them to their destination.

Jumpi Technologies ensures that only relevant data required for the ride is shared, and drivers are explicitly informed about the importance of safeguarding rider information. Drivers are bound by the app's terms of service to use this data solely for ride-related purposes and not for any unauthorized or unlawful activities.

Drivers’ Data Gets Shared with Riders When Necessary

Similarly, when a driver accepts a ride request from a rider, essential driver information, such as the driver's name, profile picture, vehicle details, and real-time location, is shared with the rider. This sharing enables riders to identify their assigned driver, track the driver's arrival, and feel secure during the journey.

Jumpi Technologies emphasizes the importance of respecting driver’s privacy and not misusing or sharing driver data beyond the scope of providing ride services. Riders are encouraged to use the app responsibly and report any misuse of driver information promptly.

Sharing Location with Friends (User-Requested Sharing)

Jumpi Technologies may offer a feature that allows users to share their real-time location with friends and family, particularly during rides. This user-requested sharing ensures that loved ones can track the user's journey for added safety and peace of mind.

To enable location sharing, Jumpi Technologies seek explicit consent from users before accessing their location data and sharing it with designated contacts. Users have the option to stop location sharing at any time, thereby retaining control over their privacy.

General Public (Ratings and Reviews)

In a bid to maintain transparency and accountability within the Jumpi Technologies community, the app may enable riders and drivers to rate and review each other after a completed ride. These ratings and reviews are shared publicly within the app and contribute to the overall trustworthiness of the platform.

However, to protect user privacy, Jumpi Technologies ensures that ratings and reviews do not contain personally identifiable information (PII). Reviews are anonymized and aggregated to maintain the privacy of both riders and drivers while still providing valuable feedback to improve the quality of services.

Other Affiliate Companies

Jumpi Technologies may collaborate with affiliate companies to offer additional services or integrations that complement the app's offerings. In such cases, data sharing with affiliate companies is done with the user's consent, and any data exchange adheres to strict confidentiality and data protection agreements.

Service Providers and Partners

Background Checkers

To ensure the safety of both riders and drivers, Jumpi Technologies may engage third-party background checkers to perform driver screenings. These background checkers receive limited driver information, such as driver's licenses and history, to assess eligibility and safety compliance.

Government or Police

In exceptional circumstances and when required by law, Jumpi Technologies may share user data with government authorities or law enforcement agencies. This data only share for legal reasons, such as responding to legal requests or complying with regulatory obligations.

Data Storage People if It Is Outsourced

When data storage is outsourced to third-party data hosting providers, Jumpi Technologies ensures that the selected partners adhere to strict data security standards and comply with relevant data protection laws.

Payment Providers

For seamless payment processing, Jumpi Technologies may collaborate with payment providers to handle transaction-related data. These payment providers are entrusted with the necessary data to process payments securely and efficiently.

Banks

In the case of financial transactions, Jumpi Technologies may share user data with banks and financial institutions to ensure the smooth processing of payments.

Others

Jumpi Technologies may engage other service providers and partners for various functions, such as customer support, app analytics, and marketing. These partners receive limited data required for their specific roles and are bound by strict confidentiality agreements.

Ensuring Privacy and Data Protection

Jumpi Technologies prioritizes user privacy and data protection at every stage of data sharing and disclosure. The app follows the following measures to safeguard user information:

i. Explicit Consent: Jumpi Technologies seeks explicit consent from users before sharing their data with any third parties, ensuring transparency and user control over data sharing.

ii. Data Security Measures: Jumpi Technologies Use encryption for sensitive data, apply access controls, and regularly update security protocols. To protect user data from unauthorized access, disclosure, alteration, or destruction Jumpi Technologies implements industry-standard security measures.

Compliance with Regulations: The app complies with applicable data protection laws and regulations, ensuring that user data is handled responsibly and under legal requirements.

iv. User communication: Jumpi Technologies openly communicate with their users about data sharing and disclosure practices. If any data breach occurs we promptly inform affected users and guide steps they can take to protect themselves.

v. User rights for the safety of their data: Jumpi Technologies is committed to upholding its user's rights over their data to keep it secure and updated. Our company users have the right to data access, ratification, restriction and objection.

5. Data Retention and Deletion in Jumpi Technologies: Preserving Privacy and User Control

In digital applications like Jumpi Technologies data retention and deletion are critical to maintaining user privacy and ensuring data protection. Jumpi Technologies as a responsible driving app, adheres to clear data retention policies and empowers users to exercise their right to request the deletion of their data. This comprehensive analysis outlines the data retention practices within Jumpi Technologies, the purposes for which data is retained, and the user options for data deletion.

Data Retention in Jumpi Technologies

Data retention refers to the duration for which user data is stored within the app's systems after it is collected. Jumpi Technologies follows carefully designed data retention policies to ensure data is retained for legitimate purposes and only as long as necessary. The duration of data retention depends on the type of data collected and the purpose for which it is used.

Retention Periods: Jumpi Technologies establishes clear retention periods for different types of data, considering legal requirements, operational needs, and user expectations. Data is retained for the duration required to fulfill the stated purposes.

Account Information: User account information, such as email address, name, and contact details, is typically retained for as long as the user maintains an active account with Jumpi Technologies. This information is essential for providing personalized services, ensuring communication, and facilitating user support.

Ride History: Data related to past rides, including pickup and drop-off locations, timestamps, and ride ratings, is retained for a specific period to maintain ride records for both users and the app's operational purposes. However, to protect our user identities this data is typically anonymized and aggregated.

Payment Data: Payment-related information is retained for a period required for financial record-keeping, tax compliance, and dispute resolution. Payment data includes transaction history, payment method details, and invoices,

App Usage Data: Our Company will retain app usage data for only as long as necessary to fulfill the purposes for which it was collected. To improve app performance, enhance user experience, and identify areas for optimization of app usage data related to app usage patterns, user interactions, and user behavior. This data may be retained for analytical purposes.

Background Checks: Information related to background checks conducted on drivers, including driver licenses and safety records. This information may be retained for as long as necessary to comply with safety regulations and ensure ongoing driver eligibility.

Purposes for Data Retention

Data retention in Jumpi Technologies serves specific legitimate purposes to enhance the app's functionality, provide personalized services, comply with legal requirements, and improve user experience. These purposes include:

App Functionality: Retaining certain user data allows Jumpi Technologies to offer personalized and seamless services, such as remembering user preferences, providing ride history, and facilitating driver-rider matching.

Customer Support: The retention of user account information and ride history enables efficient customer support, helping address user queries and resolve issues promptly.

Regulatory Compliance: Data retention is necessary to comply with legal and regulatory obligations, including tax laws, financial record-keeping, and safety regulations.

Inactive Account Management: For users who have not used Jumpi Technologies for an extended period, the app may implement an inactive account management policy, which could include data deletion after a specified period of inactivity.

Data Analysis: Retained app usage data aids in analyzing user behavior, identifying usage patterns, and making data-driven decisions to enhance app performance and user experience.

Data Subject Requests

What are the data subject requests?

Data subject requests refer to the users’ right to their data deletion, retention and access. However, our users can make certain requests for their personal information.

How to submit Data request subjects?

Users should follow these steps to follow to submit Data Subject Request.

Contact our customer support team: On our website, the information to contact the customer support team is provided. Users can reach out to our customer support team through this contact information.
Submitting the request forms: For submission of data subject requests our website will provide you the request forms. These forms include the types of your requests.
Verifying your identity: Before processing your requests our app will ask you to provide your additional information. This information is necessary for your identity verification. This verification protects your data and our app ensures that they are changing correct information.
Processing after your Requests: J UMPI TECHNOLOGIES (SMC-PRIVATE) LIMITED, will process your requests for data subjects after when you successfully submit these requests.
Data Deletion: Upon verification, Jumpi Technologies will proceed with the deletion of the specified data. The data will be securely erased from the app's systems, rendering it irretrievable.
Confirmation: Once the data is deleted, Jumpi Technologies will confirm the successful completion of the deletion process to the user.

User Rights: Requesting Data Deletion

Jumpi Technologies recognizes the importance of user control over their data and provides users with the option to request the deletion of their data from the app's systems. Users have the following rights concerning data deletion:

Right to Access: Users have the right to access their personal data held by Jumpi Technologies. Our users (both drivers and riders) have the option to explore their personal data. Their data is information shared on their account while using our app such as profile information they provided to us, ratings, orders, and the number of days since they are using Jumpi Technologies.
Right to Rectification: If users find inaccuracies or incompleteness in their data, they can request to correct and change their information to ensure their information is up to date.
Right to Erasure (Right to Be Forgotten): Users can request the deletion of their personal data from Jumpi Technologies systems. Once the user's data is deleted, it will no longer be accessible or traceable within the app. To initiate a data subject request, please contact us at Drivepk@jumpi.app, specifying the nature of your request. Our team will review and process your request in accordance with applicable laws and regulations. We strive to respond to all valid requests in a timely and efficient manner.
Right to objection, restriction, and complaints: Users can request Jumpi Technologies to stop using all or some of their data. Our company allows users to object to or restrict the processing of their personal data if they find any unlawful processing.
Parental rights for data deletion: Jumpi Technologies enables parents or other legal guardians to delete data that their children provide to our app without their constant. If any user believes that their data is being shared by children they can request for its deletion. For requesting this deletion please contact to our company immediately at Drivepk@jumpi.app.

Data Retention Exceptions

While Jumpi Technologies is committed to respecting user data deletion requests, certain exceptions may apply due to legal or regulatory requirements. In such cases, Jumpi Technologies will communicate the reasons for non-deletion to the user and will ensure that only essential data is retained to comply with the applicable obligations.

Legal Obligations: Jumpi Technologies may not be able to remove user data until the legal retention period has passed if specific laws or regulations mandate that the company keep certain user data on file for a predetermined amount of time.
Compliance with Government Requests: Government officials or law enforcement officials may occasionally ask for access to user data as part of an investigation or for reasons of national security. In these circumstances, Jumpi Technologies might have to keep the data and provide it over to the authorities.
Contractual Agreements: Jumpi Technologies may be required to keep certain user data on file in order to uphold contractual commitments with partners or third parties that call for their retention.
User Safety and Security: Jumpi Technologies may keep user data if doing so is required to maintain user or platform security or to guard against fraud, misuse, or security lapses.

Data Backup and Retention Period

Jumpi Technologies may maintain backup copies of user data for a limited period. These backups serve as protection against data loss due to system failures or other unforeseen events. However, the retained backup data is subject to the same data retention policies as the live data and will be deleted once the retention period elapses.

Choices for Data Collection and Transparency: Empowering Users with Control over Their Data in Jumpi Technologies

User empowerment and data transparency are fundamental principles guiding Jumpi Technologies data collection practices. As a responsible driving app, Jumpi Technologies recognizes the importance of granting users the autonomy to decide how their data is collected and used.

User empowerment and data transparency is one of the Jumpi Technologies prioritizes. This enables users to make informed choices about their data collection preferences. Jumpi Technologies ensures that users have control over their data by providing customizable device permissions, sharing data only during active app sessions, and allowing selective data sharing.

Data Collection Choices in Jumpi Technologies

Jumpi Technologies values user consent and ensures that users have the option to make choices about the data they share with the app. The app's data collection choices include:

Device Permissions: Optional and Customizable:

Jumpi Technologies requests certain device permissions to access specific functionalities. These permissions are optional so as per their preferences users can choose to grant or deny access. The app may request access to the device's location, camera, or microphone. However, users have the freedom through the app's settings to opt out or customize these permissions. Jumpi Technologies use these features to maintain users’ control over device permissions and device information.

Sharing Only When App is Being Used:

Jumpi technologies provide users with the option to share data only when the app is actively being used. This means that location data and other relevant information are accessed and shared solely during active app sessions, ensuring data collection is limited to the app's necessary functionalities.

Selective Data Sharing:

Users have the freedom to choose which data they wish to share with Jumpi Technologies. While certain information may be essential for the app's core services, users can control the data they provide and customize their preferences. For example, users may choose to share their location data but opt out of sharing additional personal information.

Transparency Measures

Transparency is a fundamental principle of Jumpi Technologies' data collection practices. We keep our users informed about their data collection process. The app makes sure to provide clear and comprehensive information to users about how their data is collected, used, and shared. To keep users informed about the data collection process the transparency measures include below practices:

Privacy Policy

Jumpi Technologies maintains a detailed and user-friendly privacy policy for users ease. The policy outlines the app's data collection practices, the types of data collected, the purposes of data usage, and the measures taken to safeguard user information. Our users can easily access this privacy policy through the app and the app's website.

Data Sharing Notifications

Whenever Jumpi Technologies requests access to specific device permissions, such as location or camera, the app provides clear notifications explaining the reason for the request and how the data will be used. This ensures that users are fully informed before granting permissions.

User Consent

Jumpi-in Drive ensures that user consent is obtained before any data collection occurs. Users are presented with clear consent requests, and they have the freedom to accept or decline the data collection request.

Opt-out Options

To maintain user control over data collection, Jumpi Technologies offers opt-out options. This option is for selecting certain data-sharing permissions. We allow users to change their preferences and revoke previously granted permissions if they wish through the app’s settings at any time.

Data Usage Updates

In the event of any significant changes to data collection practices or privacy policies, Jumpi Technologies informs users through app notifications or email updates. This ensures that users remain informed about how their data is managed and used.

How Users Can Use Their Own Data

Jumpi Technologies believes that users should have access to their own data and provides various ways for users to access and use their data:

Access to Account Information

Jumpi Technologies allows their user to access and review their account information. This information consists of the user's email address, name, the duration since the user using Jumpi technologies, and contact details. These features enable users to ensure the accuracy and relevance of their account details.

Ride History and Receipts

Jumpi Technologies allows users to access their ride history, including details of past rides, pickup, and drop-off locations, timestamps, and ride receipts. This feature enables users to keep track of their journeys and provides a record of their past ride experiences.

Data Portability

Upon request, Jumpi Technologies may offer data portability options to users, allowing them to export their data in a commonly used format. This feature enables users to transfer their data to other platforms or services, enhancing data ownership and user control.

Ensuring User Privacy through Data Protection Measures

Jumpi Technologies takes several measures to protect user privacy and ensure that user data remains secure:

Data Encryption for user data security

User data, especially sensitive information like payment details, is encrypted using advanced security protocols during transmission and storage. This safeguards data from unauthorized access and maintains data confidentiality.

Data Minimization on users' choice

Jumpi Technologies adopts a data minimization approach, collecting only the necessary information required for the app's functionalities. Unnecessary data is avoided to limit exposure and protect user privacy.

Secure Data Storage

User data is stored in secure servers with stringent access controls and security measures in place. These measures protect data from unauthorized access and cyber threats.

7. Updates to Privacy Policy: Giving Users Consent and Notification

Jumpi Technologies is aware of the need of updating its users on privacy policy changes. Jumpi Technologies respects user privacy as a responsible driving app and seeks to be open about its data methods. This in-depth research describes the procedure for user consent when changes are made, the frequency of updates, and how Jumpi Technologies notifies users of privacy policy changes.

How will the users be notified of the change?

Privacy policies are living documents that may change over time to reflect modifications to corporate procedures, alterations to regulatory requirements, or improvements in technology. Jumpi Technologies may maintain compliance with current data protection laws, increase user experience, and better user data control by routinely updating the privacy policy.

Notification of Changes to Privacy Policies

Jumpi Technologies is dedicated to informing its customers of any changes to the privacy policy. The app uses a variety of communication channels to inform users about policy changes in order to do this:

App Notifications: Jumpi Technologies notifies all active users via in-app messages whenever there are important privacy policy updates. These notifications provide a link to the new privacy policy so users may read it in full and a brief explanation of the major policy changes.

Email Communication: Along with in-app alerts, Jumpi Technologies may also email its users to inform them of changes to its privacy policy. This email will clearly state the policy change in the subject line and give a link to the revised policy.

Website Announcement: To inform visitors of the privacy policy update, Jumpi Technologies may post a notice on the home page of its website. The notification will give readers a brief summary of the modifications and point them toward the entire policy for a more thorough analysis.

Use of Social Media: Jumpi Technologies may use its social media platforms to post updates to its privacy policies, interacting with users and urging them to evaluate the new guidelines.

Pop-up Messages: Pop-up messages or banners may be used to inform users about the privacy policy update when they visit the website or app.

Will they need to agree to the policy change again?
1. The regularity of updates

Updates to the privacy policy may occur more frequently or less frequently depending on a number of variables, such as modifications to data processing procedures, legal requirements, and user input. Jumpi Technologies aims to find a balance between ensuring that users are not overloaded with frequent changes and regular upgrades to reflect changing data habits.

1. Process for User Consent for Policy Changes

Jumpi Technologies appreciates the value of user approval while revising the privacy statement. The following guidelines guide the consent procedure for policy changes:

- Getting Explicit approval: Jumpi Technologies asks users for their explicit approval before making substantial policy changes that could affect how data is processed or the rights of users. Before continuing to use the app's services, users must expressly accept the new policy.

- Notice Period for Policy Changes: Before requesting users' consent, Jumpi Technologies gives them enough time to evaluate and think about the amended policy. Users will have time to acquaint themselves with the changes and ask any questions they may have during the notification period.

- Accepting Policy updates: Users can accept policy updates made by Jumpi Technologies. Users will be asked whether they agree with the amended policy by checking a box or clicking an "Agree" button within the app. By selecting the "I Agree" option, the user is indicating that they are in agreement with the new privacy statement.

- Continued Use as Consent: Jumpi Technologies may interpret continuing use of the app as implicit consent to minor policy updates or modifications that do not materially affect user data rights. Users will be informed of the changes in such circumstances, but they won't be compelled to formally accept the new policy.

- Privacy Policy History of Revisions: Jumpi Technologies keeps a complete revision history of their privacy policy to track any updates. The dates of each update, a list of the modifications made, and the policy's version number are all included in this history.

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